Privacy Policy

1. Who We Are

Steadfast Heat Fix Ltd (“we”, “us”, “our”) is a Gas Safe registered heating company based in London, UK. We operate the website at www.steadfastheatfix.co.uk.

If you have any questions about this policy or how we handle your data, contact us at:

• Email: info@steadfastheatfix.co.uk
• Phone: 020 3887 4364

2. What Data We Collect

When you use our website, we may collect the following personal data:

• Your name
• Your phone number
• Your email address
• Your postcode and property type
• Details of the service you are requesting
• Any additional information you provide in a message or booking form

We collect this information when you submit our booking or contact form, or when you call or email us directly.

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry and arrange your appointment
• Confirm bookings and send job updates
• Send digital invoices and certificates after job completion
• Improve our services and website

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: To carry out the service you have requested
• Legitimate interests: To respond to enquiries and manage our business
• Legal obligation: Where we are required to keep records (e.g. for Gas Safe compliance)

5. How Long We Keep Your Data

We retain customer records for up to 6 years in line with standard UK business and tax requirements. After this period, your data is securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to how we use your data
• Request a copy of your data in a portable format

To exercise any of these rights, email us at info@steadfastheatfix.co.uk. We will respond within 30 days.

7. Cookies

Our website may use basic analytics to understand how visitors use the site (such as which pages are most visited). These analytics do not personally identify you. We do not use advertising tracking cookies on this site.

8. Third-Party Services

We may use the following third-party services in our operations:

• Google Ads: For advertising — governed by Google's privacy policy
• Google Search Console: For website performance monitoring
• Email: Your enquiry details are sent to our business email for us to respond

9. Data Security

We take reasonable steps to protect your personal data. Our website uses HTTPS encryption. Form submissions are processed securely and sent directly to our business email. We do not store your booking form data in a public database.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.

11. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.